USPS responds after doorbell cam catches mail carrier tossing package on roof of pregnant woman’s home

Louisiana

Editor’s Note: The video previously attached to this article has been removed at the request of the owner.

UPDATE: On Monday, the United States Postal Service sent a representative to the home of Yeimi Alcantara in Terrytown, La., to retrieve the package carelessly tossed onto her roof the day before.

By the time USPS assistance arrived, Alcantara, who is seven months pregnant with her second child, had already enlisted the aid of a good Samaritan while her husband is away for work.

The USPS sent the following statement to WGNO on Monday afternoon:

The Postal Service strives to provide the best possible service to our customers each and every day. We were disappointed to see the actions of the Letter Carrier in the video and apologize to the customer for any inconvenience. This is clearly unacceptable behavior that does not reflect the efforts of the thousands of professional, dedicated carriers in our workforce. The Postal Service takes the concerns of customers very seriously. Local management sent a postal worker to retrieve the package and will take appropriate measures to ensure this isolated incident does not occur again.

As far as Alcantara is concerned, the matter is closed and she fully accepts the apology from the USPS.

“[The USPS] apologized for the situation,” Alcantara told WGNO. “My intention was never to get anyone in trouble. I just wanted to show how not to treat a package. Those packages are paid for by people’s money and should be treated with care and respect.

“I am happy with the apology and just want everyone to move on.”

Alcantara did tell WGNO that Macy’s is sending a replacement item in the meantime and she will be returning the unopened package, which sat overnight on her rooftop.


TERRYTOWN, La. (WGNO) — Soon-to-be mother of two, Yeimi Alcantara, couldn’t believe her eyes when she watched the video captured by her doorbell camera on Sunday afternoon.

Alcantara, who is currently seven months pregnant with her second child, watched in disbelief as a United State Postal Service mail carrier arrived at 3:16 p.m. and was then caught on camera tossing her package towards her door only for it to end up on the roof.

It was the noise of the package landing on the rooftop that caught Alcantara’s attention.

But the mail carrier’s mishandling of her package was not the only thing that shocked Alcantara. Upon recognizing her mistake, the mail carrier took six steps toward the house before making an about-face toward the USPS delivery van.

“I heard a noise and went to the door only to see the USPS carrier leaving,” Alcantara told WGNO. “I could not believe my eyes when I watched the video. It was sheer negligence.”

According to Alcantara, this is the first time she has seen this mail carrier. At the time of her sharing her 29-second clip with WGNO, she has yet to retrieve her package containing clothes from Macy’s for her 5-year-old daughter.

Being so far along in her pregnancy, she has no plans on climbing a ladder and retrieving the parcel.

“The worst part is that it has clothes in it for my daughter,” she told WGNO. “But I am in no condition to get it down, so I will have to leave it on the roof.”

Since the closest USPS office on Gretna Boulevard is closed until 8:30 a.m. on Monday, both Alcantara and WGNO will have to wait for a response to the footage and the seemingly negligent service provided.

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