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NEW ORLEANS (WGNO) — A new report from New Orleans Inspector General Ed Quatrevaux has revealed major money problems at the Sewerage and Water Board.

Quatrevaux’s report, released Wednesday morning, says the board failed to follow up on delinquent accounts because employees and managers hadn’t been properly trained to do so.  In some cases, Quatrevaux says, they “were not aware” of the collections policy at all.

Those delinquent accounts, which were probed in early 2014, totaled more than $10 million.

Cedric Grant, Executive Director of the Sewerage and Water Board, rejected Quatrevaux’s findings.  “We try to work with [delinquent customers],” Grant said Tuesday, “but there are daily turn-offs.”

Grant said the Sewerage and Water Board is moving to a new collections system this year, which should fix the issues Quatrevaux outlined in the report.

The OIG’s audit also found that the board owes customers about $189,000 in overpayments and unclaimed deposits.

To read the report for yourself, click here.