Cox customers lose phone, cable, internet signal across metro area
NEW ORLEANS – Widespread outages that have been plaguing Cox Communications customers across the nation are beginning hit the metro area.
Cox’s customer service Twitter accounts have been inundated with reports from outraged customers since June 28, with outages reported from Las Vegas to New York.
Locally, customers from Metairie to Lakeview have reported internet, telephone, and internet outages.
A smaller amount of outages have been reported in Baton Rouge and across the North Shore.
Calls to Cox’s local help lines have gone unanswered as the lines are either busy or down entirely.
Cox released the following statement about the outages at 3:50 p.m. Friday:
“We are investigating an outage that occurred around 1:30 p.m. in the metropolitan New Orleans area. We are assessing the situation and don’t yet know the cause of the outage. We will provide regular updates as we have more information.”